Refund Policy
Last updated: April 2026
30-day money-back guarantee
If you are not satisfied with RenterShield for any reason, you may request a full refund within 30 days of your purchase date. Contact us at rentershield@gmail.com and we will issue a full refund to your original payment method. No questions asked.
How to request a refund
Email rentershield@gmail.com with the subject line 'Refund Request'. Include your account email address and purchase date. We respond to every request within 24 hours. Refunds are processed by our payment provider Paddle.com and typically appear within 5-10 business days depending on your bank.
Our payment provider
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all orders and manages payment processing, refunds, and buyer support on our behalf.
Credits never expire
All unused credits remain in your account indefinitely and never expire. If your current dispute is resolved before you use your credits, they will be available for any future landlord situation — months or years later.
Changes to this policy
This policy may be updated from time to time. The policy in effect at the time of your purchase governs that transaction. Continued use of the service after any update constitutes acceptance of the revised terms.
We respond to every request within 24 hours. 30-day guarantee, no questions asked.
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